AI & workflow automation for the trades
Emerald Titan Technologies maps how work actually moves through your company — the calls, the estimates, the paperwork, the follow-ups nobody has time for — and builds custom automations around it. Plus deep ServiceTitan optimisation for the contractors already running it.
Phone system fires the moment a call goes unanswered.
Match the number against customer history and open jobs.
Existing customer, new lead, or after hours — each takes a different path.
Text back within seconds, create the lead, assign the callback.
Written to your system so the activity is visible and measurable.
What we do
Most trades companies don't need new software. They need the software they already pay for to stop requiring so much human glue.
We sit with your team, map what actually happens — not what the manual says — and build automation around the real process.
Language models applied where they're genuinely better than a rule: reading messy text, summarising, drafting, and classifying what humans used to sort by hand.
For contractors already running ServiceTitan and using a fraction of it. Configuration, reporting and integration work by someone who has run the operation, not just the software.
Examples
These are the patterns we build most often. Yours will differ in the details — that's the point of mapping first.
An automatic reply within seconds, the lead created, and a callback assigned to whoever is free.
Unsold quotes trigger a sequence on your schedule, escalating to a human when there's a reply.
Timed to the job type and outcome, skipping customers where a complaint was logged.
Escalating reminders matched to payment history, pausing automatically when payment lands.
Summarised into the customer record, with follow-up work flagged for the office.
Numbers pulled from your systems into one summary, in your inbox before Monday.
ServiceTitan
ServiceTitan is a serious platform, and most contractors run it at a fraction of its capability — because it was configured once, at go-live, by people who didn't know the business yet.
How we work
Nothing is built in a black box for three months. You see working automation early and we extend from there.
A working session on how the process actually runs today, including the workarounds.
One automation built end to end so you can judge it on real work, not a slide.
Rolled out with your team, exceptions handled, fallbacks in place when something fails.
Watched and maintained. Systems change, and automation breaks quietly if nobody is looking.
Questions
It replaces repetitive manual steps with software that runs them automatically. In a trades business that usually means a missed call triggering an immediate follow-up, a completed job triggering a review request, or an unsold estimate triggering a scheduled callback — without anyone having to remember.
No. ServiceTitan is where the expertise runs deepest, but automations are built across whatever you already run — field service platforms, accounting, email, messaging, spreadsheets, phone systems. The automation layer sits between them.
A single well-defined automation is typically live within one to two weeks of the mapping session. Larger programmes covering several connected workflows run four to eight weeks, released in stages so value arrives early.
No. Automations are built, tested and monitored for you. Your team sees the result inside the tools they already use rather than another system to learn.
Yes. The work is delivered remotely, with trades and field service companies across Ireland, the UK and the United States.
Automations run against the systems you already own, using your own accounts, so operational data stays in platforms you control. Data handling arrangements are documented for each engagement before anything goes live.
Get started
Describe one process that eats your team's week. We'll tell you on the call whether it's worth automating, and roughly what it would take. If it isn't, we'll say so.
Call +353 57 937 3577